Today I’ll talk about a problem with standard SharePoint alerts.
It can happen that the links in those emails use inaccessible url by end users, ie the URL of the server. This comes from bad information that can be found everywhere on the net, namely that the url is generated based on the URL used to specify the alert.
After making several tests on a SharePoint to date, I have always had the same urls little import the url used to set the alarm (perhaps a residual bug …)
The result of the tests is that the link used for alert messages is the link specified in the “Default Zone” of “alternate access mapping”.
So just change the order of URLs in AAM to have URL accessible by everyone in the default area.
Hope this helps,